FAQ

We offer a wide selection of vegan products including all of our dark chocolate bars! Use "vegan" in the search bar to see a list of vegan products.

For more information please see the ‘Product Details’ on each product page or send us a message for a list of all our vegan products.

All of our chocolate may contain nuts, peanuts and/or milk as these ingredients are used within the facility. If you have a severe allergy to any one of these we (sadly) advise against eating our chocolate. Our chocolate is, however, soy-free and gluten-free. 

For any allergy concerns please see the ‘Product Details’ on each product page or send us a message and we can provide more details about our chocolate and how we handle allergens in our facility.

Hummingbird ships anywhere in Canada.  Upon request, Hummingbird may be able to ship to other locations internationally at an additional cost.

Most orders ship within 1–3 business days of being placed. This is our processing time; delivery time is additional and depends on your destination and shipping method.

We process orders during weekday business hours only. During summer and warm weather, shipping days may be limited or orders held to protect your chocolate from heat. Please see our Shipping page for seasonal details.

As soon as your order ships, we’ll send you a shipping confirmation email with your tracking information. If you’re having trouble locating your package, our team is happy to help. Send us an email.

In the summer months we ship our chocolate inside a lined, well insulated box, packed with ice. Orders typically also only ship out from Monday – Wednesday to reduce the amount of time chocolate sits in delivery trucks and transit.

By taking these extra precautions we do our best to protect chocolate from melting, but we are not responsible for melted or damaged chocolate once it leaves our factory.

We take special care in crafting our products and shipping them.  Each product goes through multiple quality checkpoints to ensure the chocolate you receive is exactly what you’re expecting and delicious! 

We generally do not accept returns on chocolate but if you are not happy with your purchase don’t hesitate to contact us at shop@hummingbirdchocolate.com and we’ll do our best to assist you.

Yes! Select “Pick Up” at checkout to collect your order at 476 Ottawa Street, Almonte.

Online orders are prepared during weekday business hours, even though our shop is open seven days a week. Orders placed Friday evening or over the weekend are processed during the following week’s business hours.

Please wait for your separate “Ready for pickup” email before visiting. An order confirmation or estimated date does not mean your order is ready, and our retail team cannot prepare online orders on the spot.

Once your ready-for-pickup email arrives, visit during shop opening hours and provide your name and order number at the cash.

Our chocolate is available in specialty stores, grocery stores, cafes, restaurants and hotels across Canada, and select locations in the US and internationally. Please use our Store Locator to find the closest retail location.