COVID-19

Covid affects us all.

We share your concerns about it, and are making profound changes to the way we do things to keep everyone and our chocolate, safe.

What we are doing differently
Based on recommendations from industry, public health and food safety experts, we have aggressively implemented:
 - social distancing: fewer people on shift, working farther apart
 - hand cleaning: relentless, peer and management monitored
 - sanitizing: aggressive cleaning of surfaces
 - information: ongoing communication to team members and public
 - execution: non-stop monitoring by management to maintain the new standards

ORDER & SHIPPING

Hummingbird ships anywhere in Canada and the US. Upon request, Hummingbird may be able to ship to other locations internationally at an additional cost.

We work with Canada Post.

Our goal is to get your items to you quickly.  Most domestic orders ship 1 to 3 business days after you have received your order confirmation. Please note that during the 2020 Holiday Season, we may need some additional time to process your order. We expect to ship orders within a week of ordering but hopefully sooner.

As soon as your order ships, we’ll send you a shipping confirmation email with your Canada Post tracking ID number. You can click on the link in your shipping confirmation email, or copy and paste your tracking ID number into Canada Post’s website to locate your package. If you’re having trouble locating your package, our team is happy to help. Email us at shop@hummingbirdchocolate.com.

We do not accept returns or exchanges. Our number one priority is that you are delighted with your order. If you have any concerns or would like to share feedback with us, please don’t hesitate to get in touch. 

Yes! We have a few options for available for the 2020 Holiday Season.

1. Pokoloko x Cloudforest Pop Up Shop located at 339 Richmond Road, in Westboro, Ottawa. Pick up available Wednesday - Sunday, choose any day once your order is ready. Click here for Pop Up details and hours.

2. Ottawa Farmers' Market December Market, in the Aberdeen Pavilion at Lansdowne, Ottawa. 2020 Pick up dates: Dec. 5, 6, 19, 20. You will select a specific date at checkout.

Here's how it works:
- Stock your cart with chocolate goodies.
- Select the free pick up location of your choice as a Shipping Option* when checking out online. *Note that this is not found under Pick Up, but under Ship. Once you enter your info, you'll see the pick up locations available.
- Wait for an email notification from us that your order is ready for pick up.
- Visit the location you requested and be on your way to enjoying yummy treats!

Please email us at shop@hummingbirdchocolate with any questions about local pick up.

COMPANY

Our chocolate is available in specialty stores, grocery stores, cafes, restaurants and hotels across Canada, and select locations in the US and internationally. Please use our Store Locator to find the closest retail location. 

Hummingbird Chocolate is owned by Drew and Erica Gilmour.

Hummingbird was started in 2012.

Our ten-step chocolate making process takes one week and then we let it rest for a month. Ageing is an important part of the process as it allows the aromas and flavours of the chocolate to develop.


More Questions?

If you can’t find the answer you were looking for, please don’t hesitate to send us an email at hello@hummingbirdchocolate.com.