Shipping Info

Shipping chocolate is tricky business, and we take great care when shipping to maintain the quality and integrity of our products. 

 

Our number one priority is that you receive your chocolate in perfect condition so you can enjoy it the way it’s meant to be enjoyed. 

 

Please refer to the following guidelines when placing your order. If you have any questions, please feel free to call our main line at 613-801-0357. 

 

General Guidelines

Orders placed by 3pm will ship the next day. Regular shipping days are Monday to Friday.

 

See Summer Shipping details below for more information on shipping during warmer months.  

 

Shipping Locations

Hummingbird ships anywhere in Canada and the United States. Upon request, we may be able to ship to other locations at an additional cost.

 

Is there anywhere we don’t ship? If so, we should indicate – e.g. PO boxes. Also perhaps we should we set expectations around unattended packages? 

 

Shipping Method, Delivery & Rates

We ship via Canada Post and transit times vary depending on destination and shipping method selected at checkout. 

 

Canada

Speed

Method

Ship Time

Cost

Regular

Canada Post Expedited

1-7 business days

Orders over $100 = Free

Order Under $100 = $10-$15 depending on the province. More info available at checkout.

Fast

Canada Post XpressPost

1-3 business days

$12-$30 depending on the province. More info available at checkout.

 

United States

Speed

Method

Ship Time

Cost

Regular

Canada Post Expedited

1-7 business days

Orders over $125 = Free

Order Under $100 = $10-$15 depending on the province. More info available at checkout.

Fast

Canada Post XpressPost

1-3 business days

$12-$30 depending on the province. More info available at checkout.

*Please note, remote locations may require more time and additional charges may apply. 

 

Summer Shipping

Hot + chocolate = a delicious hot drink to be sipped, not a goopy parcel on your doorstep. 

 

Shipping chocolate is sensitive to heat and that means we do things a little differently to preserve the quality of our chocolate. Please keep these things in mind when placing an order during warmer months.   

 

Between May – September?, or when the shipping destination has the potential for temperatures above X C/F, we ship our chocolate inside a lined, well insulated box, packed with ice. This protects our chocolate from heat and possibility of melting. 

 

During warmer months, orders will only ship out Monday – Thursday to ensure the quality of your order isn’t compromised by heat. We are unable to ship on Fridays during the warmer months to ensure product isn’t left sitting in a shipping facility over the weekend. 

 

Should we address additional shipping charges may be applicable in the summer? 

If you have additional questions about shipping, please see our FAQ page [link] or contact us at hello@hummingbirdchocolate.com