Shipping
CANADA POST STRIKE - WE'RE STILL SHIPPING!
We will continue to ship your orders throughout the Canada Post strike using alternate carriers. Please continue to check out as usual with the Canada Post options, but we will choose the best option for location. We will not be able to ship to any PO boxes unfortunately. You'll receive a shipping confirmation email with the appropriate tracking info when your order is on its way!
_________________________________________________________________
Shipping chocolate is tricky business and we take great care when shipping to maintain the quality and integrity of our products.
Our number one priority is that you receive your chocolate in perfect condition so you can enjoy it the way it’s meant to be enjoyed.
Please refer to the following guidelines when placing your order. If you have any questions, please feel free to email us at shop@hummingbirdchocolate.com or call us at 613-801-0357.
General Guidelines
Orders placed by 3pm will ship the next day. Regular shipping days are Monday to Friday. Please note that orders are not fulfilled over the weekend and orders placed after 11am on Friday will be shipped the following Monday.
See Summer Shipping details below for more information on shipping during warmer months.
Please note during the Holidays, our ship time may be longer to accommodate a higher volume of orders. We'll do our best to get your orders out as quickly as possible.
Shipping Locations
Hummingbird ships anywhere in Canada and the United States. Upon request, we may be able to ship to other locations at an additional cost.
Shipping Method, Delivery & Rates
We ship via Canada Post and transit times vary depending on destination and shipping method selected at checkout.
Canada
| Speed | Method | Ship Time | Cost |
|---|---|---|---|
| Regular | Canada Post Expedited | 3-10 days |
Orders over $100 = Free Order under $100 = $15-$20 depending on the province. |
| Fast | Canada Post XpressPost | 2-3 days | $18-$23 depending on the province. |
United States
| Speed | Method | Ship Time | Cost |
|---|---|---|---|
| Regular | Tracked Packet USA | 4-7 days |
Orders over $125 = Free Order under $125 = $14-$22 depending on the state. |
| Fast | Canada Post XpressPost | 2-3 business days | $15-$30 depending on the state. |
*Please note, remote locations may require more time and additional charges may apply, and we may ship with other couriers as required.
Summer Shipping
Hot + chocolate = a delicious hot drink to be sipped, not a goopy parcel on your doorstep.
Chocolate is sensitive to heat and that means we do things a little differently during the warmer months to preserve the quality of our chocolate.
Between May and October, we ship our chocolate inside a lined, well insulated box, packed with ice. This protects our chocolate from heat and reduces the risk of products melting. Orders typically also only ship out from Monday – Thursday to reduce the amount of time chocolate sits in delivery trucks and transit. Please note if the weather will be too hot to safely ship, we will hold your order until it is cooler.
By taking these extra precautions we do our best to protect chocolate from melting, but we are not responsible for melted or damaged chocolate once it leaves our factory.
If you have additional questions about shipping, please see our FAQ page or contact us at shop@hummingbirdchocolate.com.